Help Center - BotSpace

Help Center - BotSpace

WhatsApp Business Platform

Unsubscribe contacts from broadcast messages

Head to the BotSpace Dashboard, Once you have a created a template (Ex. unsubscribe_test) with the CTA button option as Unsubscribe, and got it approved.

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Head to Automation in the BotSpace Dashboard and click on Create Workflow. Enter the Workflow name you would like to use (Ex. unsubscribe_test).

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Click on Set up triggers and the click on Contact replies to a template message and select the template you would want to use (Ex. unsubscribe_test) and then click on Save.

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Under the Unsubscribe button click on the + and from the right side menu under Contact, select Unsubscribe. Make sure to turn on the Toggle in the top right corner of your screen to activate the flow.

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This will also make sure that the clients who select unsubscribe will not receive broadcast messages going forward.

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