Help Center - BotSpace

Help Center - BotSpace

WhatsApp Business Platform

File size for messages

Important Considerations for Sending Media via BotSpace:

When using BotSpace to communicate with your customers through WhatsApp, it's essential to be aware of the file size limitations set by Meta. These limitations ensure smooth message delivery and a positive user experience.

Here's a breakdown of the maximum file size supported for different media types on BotSpace:

Images: Up to 5MB. This allows you to send high-quality photos that showcase your products, services, or share visually appealing content with your customers.

Videos: Up to 16MB. This is sufficient for sending short video clips like product demonstrations, customer testimonials, or behind-the-scenes glimpses into your business.

Documents: Up to 16MB. This allows you to share essential documents like PDFs with your customers directly within the WhatsApp chat.

Optimizing Media for WhatsApp:

While these limits provide a good starting point, it's always recommended to keep your media files as small as possible to ensure faster loading times and a seamless experience for your customers on various devices and network connections. Tools like online image compressors or video editing software can help you reduce file sizes without sacrificing significant quality.

Additional Considerations:

Remember that these file size limitations apply to the media itself, not the entire message. It's always a good idea to consult BotSpace's documentation or support team for the most up-to-date information on message size restrictions.

By understanding and adhering to these media size guidelines, you can effectively leverage BotSpace to share engaging content with your customers, improve communication efficiency, and ultimately enhance their overall WhatsApp experience.

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